Vivaro Armenia - Official Guide
1. Introduction and General Provisions
Vivaro (hereinafter referred to as the “Company”) is committed to protecting the privacy of its users’ personal data. This Privacy Policy describes how we collect, use, process, and store your data when you use our website or mobile applications.
Our operations fully comply with the Law of the Republic of Armenia “On Protection of Personal Data” and international standards. By registering with Vivaro, you give your consent to the processing of your personal data under the terms specified in this policy.
2. Types of Data Collection
We collect data necessary for the high-quality provision of services and the maintenance of security. This data is divided into the following categories:
2.1 Personal Identification Data
This is the information you provide during registration: first name, last name, date of birth, gender, and passport details. According to the legislation of the Republic of Armenia, the registration and data processing of persons under the age of 21 is strictly prohibited.
2.2 Contact and Financial Data
We store your email address, phone number, and place of residence. During financial transactions, partial bank card data and information regarding payment systems are processed to ensure the security of transfers.
| Data Type | Processing Purpose | Retention Period |
|---|---|---|
| Identification Data (ID, PSN, Photo) | Account verification, AML (Anti-Money Laundering), and legality checks. | During activity + 10 years |
| Transaction History | Financial transparency, tax accountability, and payment verification. | 10 years (per RA legislation) |
| Technical Data | IP address, Cookies, device data for platform optimization and security. | 2 years |
3. Purposes of Data Processing
We use your data exclusively for the following purposes:
- Creating and maintaining your gaming account.
- Organizing the processes of depositing and withdrawing funds.
- Providing customer support services and resolving disputes.
- Complying with Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) requirements.
- Providing marketing offers and news (with your consent).
4. Data Protection and Security
The security of your data is a priority for Vivaro. We apply modern SSL (Secure Sockets Layer) encryption technologies that protect information during transmission. Our servers are protected by multi-level anti-attack systems (Firewalls) and are located in specially monitored zones.
Additionally, we conduct regular training for our staff regarding the maintenance of data confidentiality. Only authorized employees have access to your data, strictly for the purpose of performing their official duties.
5. Data Transfer to Third Parties
Vivaro does not sell or rent your personal data to third parties. Data transfer may occur only in the following exceptional cases:
1. If your explicit consent is present.
2. If it is required by RA state bodies (e.g., the Central Bank of Armenia or the State Revenue Committee) based on an official request.
3. To payment systems and banks for the purpose of executing your transactions.
6. Use of Cookies
Cookies are small text files that are stored on your device when you visit the site. They help us recognize you, remember your preferences, and ensure the smooth operation of the site. You can manage Cookie settings through your browser; however, disabling them may limit some functions of the site.
7. User Rights
In accordance with RA legislation, you have the following rights regarding your personal data:
- Receive information about the composition of processed data and the purposes of processing.
- Request to correct or update incorrect data.
- Request to delete data if its retention is no longer required by law.
- Withdraw your consent for data processing at any time.
8. Legal Regulation and Useful Links
The protection of your data is supervised by RA state bodies. For additional information, you can contact the following structures:
| State Body | Function | Official Link |
|---|---|---|
| RA Ministry of Justice | Personal Data Protection Agency and legal supervision. | moj.am → |
| RA Central Bank | Financial Monitoring Center and AML supervision. | cba.am → |
| RA Ministry of Finance | State regulation of the gaming sector, licensing, and policy development. | minfin.am → |
9. Changes to the Privacy Policy
The Company has the right to change this policy at any time. In case of significant changes, we will inform you via internal site notifications or email. By continuing to use Vivaro services after changes, you confirm your agreement with the new terms.
10. Data Security Audit and Monitoring
Vivaro periodically carries out internal and external audits of data security systems. This allows us to ensure that the protection mechanisms we use are compliant with modern cyber threats. We collaborate with leading international companies that perform Penetration Testing to identify and eliminate potential vulnerabilities.
Additionally, our systems monitor database access in 24/7 mode. Any unusual activity or massive data request is instantly blocked until a full check of the situation by security specialists is conducted.
11. Protection of Minors’ Privacy
In accordance with the legislation of the Republic of Armenia, Vivaro services are not available to persons under the age of 21. We do not knowingly collect or process data from minors. If it is found that a minor has attempted to bypass our systems and provided false data, their account is immediately closed, and all collected data is deleted.
We encourage parents to use special filtering software (CyberSitter, Net Nanny) that allows for the restriction of children’s access to gaming sites. Vivaro implements social responsibility programs aimed at increasing awareness of the risks of gambling among minors.
12. Data Breach Management Protocol
Despite the high-end protection applied, no system is 100% insured. In the event of a data security breach or leakage, Vivaro operates according to a pre-developed plan. We commit to informing the RA Personal Data Protection Agency and affected users within 72 hours, presenting the nature of the breach and potential consequences.
| Action | Deadline | Purpose |
|---|---|---|
| Notification of Authority | Up to 72 hours | Legal Compliance |
| User Notification | Immediately | Security Warning |
| Investigation Completion | Up to 30 days | Root Cause Elimination |
13. Data Protection Officer (DPO)
Vivaro has appointed a Data Protection Officer (DPO) who supervises compliance with this policy and serves as a link between you and the Company. If you have questions regarding the processing of your data or wish to exercise your rights, you can contact our officer at dpo@vivaro.am.
14. Automated Data Processing Systems and Profiling
We use algorithms to analyze your preferences and offer you more relevant services. This is called profiling. It helps us understand which games are more interesting to you or which bonuses are most useful for you. You have the right to object to such automated processing, but this may lead to an absence of special offers designed for you.
Data Security Chain
🔒 SSL 256-bit | 👤 Access | ⚖️ GDPR/RA Law |
* All data is stored on encrypted servers in accordance with international security standards.
15. Data Storage Location and International Transfers
Vivaro stores your data on protected servers located within the territory of the Republic of Armenia. In some cases, using international cloud services, data may be processed within the European Economic Area. We guarantee that any such transfer is performed under high-level security agreements.
16. Changes and Updates
The Privacy Policy may be periodically updated due to legislative changes or technological innovations. We recommend reviewing this page periodically. In case of significant changes, you will receive a notification to your email or in the internal messages section of your account.
17. Detailed Cookie Policy
Vivaro uses Cookies to improve the site’s performance, remember User preferences, and provide more relevant content. Cookies are small text files that are saved on your device and allow us to analyze site traffic.
We use both essential Cookies, which are necessary for the normal operation of the site, as well as analytical and marketing files. You can manage or block their use at any time through your browser settings, but this may affect some functions of the site.
18. Technical Measures for Data Retention Security
Vivaro has implemented a multi-layered data protection system. Our servers are protected by modern anti-attack barriers (Firewalls), and all data is transmitted via SSL encryption. This means that even in the event of an attempt to intercept data, it will be unreadable to third parties.
In addition to technical measures, we also apply organizational restrictions. Only specifically authorized employees have access to personal data, and they bear personal responsibility for maintaining information confidentiality. We periodically perform security testing to prevent potential cyber-attacks.
19. Data Retention Periods
We retain your data only for as long as is necessary to carry out the purposes specified in this policy. Some data, for example, financial transaction history, is retained for a longer period in accordance with the requirements of RA tax and AML legislation.
When the retention period expires, or when you withdraw your consent, we delete your data or make it anonymous (anonymization) so that it can no longer be identified with your person.
20. Process for Exercising Your Rights
You have the right to apply to Vivaro at any time to receive information regarding your data or to update it. We are obliged to respond to your request within a reasonable timeframe. If you find that your data is being processed incorrectly, you can request to restrict processing or completely delete the information.
For complaints or inquiries, you can contact our Data Protection Officer (DPO) using the contact methods listed on the site. We guarantee a fair and transparent examination of each application.
21. Interactive Scheme: How We Protect You
Below is our security chain:
- Step 1: Data collection via a secure SSL connection.
- Step 2: Data encryption and storage on protected servers.
- Step 3: Access restriction for authorized personnel only.
- Step 4: Periodic security audits and updates.
22. Final Provisions
Vivaro has the right to modify this policy at any time. In case of significant changes, we will inform you via site notifications or email. By continuing to use our services, you confirm your agreement with the updated terms.
Last updated: April 2026